I would like to relay an incredibly lousy buyer service encounter with American Airways which happened on Friday, July fifteen, 2016 with my flight from Dallas (DFW) to Washington, D.C. (DCA) And at last to Charleston, WV (CRW), which didn't manifest. My flight from DFW was due to depart at three:00 p.m. Flight #2553. On account of our gate not being obtainable (A further plane was caught at our gate from a prior flight) and AA failed to get rid of it for maintenance and no other gate currently being assigned to our flight. Somewhere around 45 minutes right after our scheduled boarding time, a different gate was identified and the boarding began. Then immediately after Anyone boarded Flight #2553, we have been delayed on the ground because of floor crews not with the ability to quickly and correctly load the plane. We eventually departed Dallas about seventy five minutes afterwards than scheduled. The landing in DCA occurred with about 10 minutes remaining for me to board my connecting flight to CRW.
Your insufficient response caused me to terminate my journey which I advised Absolutely everyone to at American.. Remember to tell me what I do upcoming..
I know we ought to be much more thorough when placed our tickets on the net on the eleventh. I don’t know why, we built just a massive error with traveling day.
I'd haven't believed I would've stolen products from our luggage. At this second I'm extremely upset regarding how your employees for the airport in Cancun went through my baggage and stole 2 credit cards and utilised them. I'm being forced to wait around to work with our accounts for this reason for more then per week. I also received a simply call yesterday from my city library with regards to a one who named them to inquire me if I'd missing things.
At sign in for flight 2356 my bag was seen by staff as outsized. Positioned in dimension Test & was 1 inch to tall . My gripe- my spouse with identical bag was not ( diff color) questioned to sizing Test. noticed several clearly much too tall luggage previous Examine pt. your shedding $.
we have been charged $861 to alter the flight itinerary. The journey company blames the AA for the high price and AA washed their fingers.
My spouse and I had first-class tickets from Denver, co leaving on junev30th to Jacksonville, fl returning on June 6th. We have been imagined to get there in Denver at 1:thirty pm. The leg away from Charlotte, nc was an complete nightmare. We had been delayed, experienced a crew alter, no water or ice, etcetera.
rosity to us shareholders. Management and all personnel of AAL are obviously carrying out a great job, reflected while in the regular rise of
I sincerely hope to receive a favourable reply in the next several times, so I am able to keep on applying American Airlines for my journey.
I've to confess that I was selfishly delighted to be able to ebook my flight right before all of your other prospects and the agent was equipped to eliminate the fees.
She was excellent And that i hope she is on the flight next spet Once i am likely back again to St Thomas Many thanks Mike
My flight was to go away at six a.m. which means leave your mattress and your home before the crack of dawn. Only to endure stability after which sit during the airport lounge because the crew was unable to fly.
On Jan 10th 2014, we had a return flight from Miami to Seattle. This was a immediate flight which ought to have been six.5 hrs. We boarded about thirty min late, only to hear with the captain that we were being nonetheless watching for fuel and even now didn't have affirmation regarding when, but that it would just take no less than 20 min to refuel. Eventually just after 1 hour over the plane, we experienced refueled, only to listen to that an armrest was damaged and we ended up looking ahead to a restore. We were within the prepare for 1.5 hrs, before get-off. WHY, would you board passengers on that long of the flight BEFORE refueling, In particular not acquiring an ETA for the fuel?
My spouse and I recently took a trip into the Virgin Islands and returned on 3/11/thirteen. Our Flight dwelling on American Eagle flight 4891 was delayed for take-off from St Thomas to San Juan. We ended up imagined to capture a connecting flight, American Airways flight 1454 from San Juan to JFK in New York after a 2 hour layover. We have been reassured in St. Thomas that we would make our connection and the plane would anticipate the navigate here connecting travellers. After we arrived in San Juan we learned our flight experienced already taken off. In wanting to resolve this we have been scolded for visiting the Incorrect counter (We have been sent by an American Eagle employee on the American ticket counter). Amazingly nevertheless, Although we had committed that “faux pas,†he was in a position to print a Jet Blue ticket from his American terminal! Fortunately we ended up at last on our way to our place – JFK in Ny. Once we requested about our baggage the American agent in San Juan wasn’t absolutely sure what to tell us. He claimed they'd probably missed the flight to JFK also but to examine whenever we arrived there. As we anticipated, our baggage didn't comply with us to The big apple so we filed a claim and have been sent on our way again to Lisbon, CT three hrs faraway from Big apple. The next morning, on 3/11/thirteen, we referred to as American Airways about our baggage Which’s the place the runaround commenced. We ended up originally informed that our luggage SHOULD have produced it to JFK that morning but they could not notify.